Terms and Conditions

Man and Van Lambeth Terms of Service

These Terms and Conditions set out the basis on which Man and Van Lambeth provides removal, transport, collection and delivery services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client means the individual, business, or organisation booking or using our services.

1.2 Services means any removal, transport, man and van, loading, unloading, packing, unpacking, collection, delivery, or related services provided by us.

1.3 Vehicle means any van or other vehicle used by us to carry out the services.

1.4 Goods means all items, property, belongings, furniture, equipment, or materials moved, handled, or transported by us on behalf of the Client.

1.5 Contract means the agreement between the Client and Man and Van Lambeth, which is formed when a booking is accepted by us and confirmed to the Client.

2. Scope of Services

2.1 We provide man and van and removal services for domestic and commercial clients, including but not limited to local moves, item collection and delivery, and transport of personal or business goods.

2.2 The precise scope of services for each job, including collection and delivery addresses, the number of operatives, vehicle size, and any additional services such as packing, must be agreed at the time of booking.

2.3 Any services requested by the Client that fall outside the initial booking details may be provided at our discretion and may incur additional charges.

3. Booking Process

3.1 Bookings may be requested by the Client through our accepted communication channels. A booking is not confirmed until we have provided explicit confirmation of the date, time, service details, and price.

3.2 The Client is responsible for providing accurate and complete information when making a booking, including but not limited to:

a. Full collection and delivery addresses.

b. Access details, such as floor level, lifts, parking restrictions, and any issues that may affect loading or unloading.

c. A clear description and approximate quantity of the goods, including any heavy, fragile, bulky, or high-value items.

d. Any special handling requirements.

3.3 If the information supplied at the time of booking is incomplete or inaccurate, we may revise the quotation, amend the service, or, in serious cases, refuse to carry out the job. Additional charges may apply for increased workload or difficulties not disclosed at booking.

3.4 We reserve the right to refuse bookings that involve goods we are not permitted to carry, unsafe working conditions, or unreasonable requests.

4. Quotations and Prices

4.1 All quotations are based on the details supplied by the Client and are subject to these Terms and Conditions. Quotations may be given as a fixed price or as an hourly rate with a minimum charge period.

4.2 Quotations do not include additional costs such as tolls, congestion charges, parking fees, or fines, which will be payable by the Client if incurred in the performance of the services.

4.3 We reserve the right to amend a quotation or apply additional charges in the following circumstances:

a. The services are not carried out within 30 days of the quotation date.

b. There is a significant change in the nature, volume, or weight of the goods.

c. Access conditions differ from those described at the time of booking.

d. Delays occur outside our reasonable control, including waiting time caused by the Client, building management, or third parties.

4.4 Where charged by the hour, time will be calculated from the agreed arrival time or from arrival at the first address, whichever is earlier, until completion of the job at the final address, including any waiting time.

5. Payments

5.1 All charges for our services are payable by the Client in accordance with the payment terms communicated at the time of booking.

5.2 We may require a deposit to secure a booking. Deposits are generally non-refundable unless otherwise stated in writing.

5.3 Full payment is usually due on completion of the job on the day of service, unless alternative arrangements have been agreed in advance.

5.4 We accept payment by the methods specified in our booking confirmation. The Client is responsible for ensuring that sufficient funds are available.

5.5 If payment is not made when due, we reserve the right to:

a. Suspend or refuse to continue services.

b. Charge interest on overdue sums at a reasonable commercial rate until payment is received in full.

5.6 For business clients with approved credit arrangements, payment terms will be specified on the invoice. Failure to comply with those terms may result in withdrawal of credit and additional charges.

6. Cancellations and Changes

6.1 The Client may cancel a booking by giving us notice. Any cancellation must be communicated through the same or another agreed communication channel used for the booking.

6.2 Cancellation charges may apply as follows, unless otherwise specified at the time of booking:

a. More than 48 hours before the scheduled start time: no further charge, but any deposit may be retained.

b. Between 24 and 48 hours before the scheduled start time: up to 50 percent of the quoted price may be charged.

c. Less than 24 hours before the scheduled start time or failure to be present when the team arrives: up to 100 percent of the quoted price may be charged.

6.3 If the Client wishes to change the date, time, addresses, or scope of services, we will make reasonable efforts to accommodate the request, but cannot guarantee availability. Additional charges may apply.

6.4 We reserve the right to cancel or postpone a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, or safety concerns. In such cases, we will offer a new appointment or, if that is not acceptable, a refund of any sums paid for the affected services, as full and final settlement.

7. Client Responsibilities

7.1 The Client is responsible for:

a. Ensuring that all goods are properly packed, secured, and ready for transport, unless packing services have been expressly requested and agreed.

b. Ensuring that all required permissions, permits, or authorisations for parking, loading, and unloading are in place.

c. Providing clear instructions and being present, or appointing a representative to be present, at both collection and delivery addresses.

d. Ensuring that the premises are safe and that access routes are clear.

7.2 The Client must not ask or require our staff to carry out any activity that is unsafe, illegal, or not covered by these Terms and Conditions.

7.3 The Client is responsible for checking that all goods are loaded at collection and unloaded at delivery. We are not responsible for items left behind or misplaced if they were not brought to the attention of our staff during the job.

8. Goods We Will Not Carry

8.1 We do not transport:

a. Illegal or prohibited items.

b. Hazardous, explosive, corrosive, flammable, or toxic materials.

c. Live animals or plants requiring special conditions.

d. Cash, securities, jewellery, watches, precious metals, or other high-value items unless agreed in writing before the booking.

e. Perishable goods requiring temperature-controlled transport.

8.2 If such items are transported without our knowledge, we accept no liability for loss or damage, and the Client will be responsible for any resulting costs, fines, or claims.

9. Waste and Rubbish Removal

9.1 We are a removal and transport service. We are not a general waste disposal company and do not remove household refuse, builder waste, or other controlled waste, unless clearly agreed as a separate service and in full compliance with applicable waste regulations.

9.2 When we agree to remove items for disposal or recycling, the Client confirms that they have the right to dispose of those items.

9.3 All waste and rubbish removal activities must comply with current waste management and environmental regulations. We will only dispose of items at authorised facilities or through authorised partners where required.

9.4 The Client must not request us to dispose of waste unlawfully, including fly-tipping or leaving items in unauthorised locations. Any costs, penalties, or fines arising from an unlawful request or misrepresentation by the Client will be the responsibility of the Client.

10. Liability and Insurance

10.1 We will exercise reasonable care and skill in providing the services. However, our liability is subject to the limitations set out in this section.

10.2 We are not liable for loss or damage to goods unless caused by our proven negligence or breach of contract.

10.3 Our liability for any claim arising out of or in connection with the services, whether in contract, tort, or otherwise, shall be limited to a sum not exceeding the lower of:

a. The actual value of the damaged or lost item at the time of the incident.

b. A reasonable maximum amount per job as set out in our insurance arrangements or communicated to the Client.

10.4 We are not liable for:

a. Loss or damage resulting from the Client's failure to pack goods properly.

b. Damage to furniture or goods that were already defective or unstable.

c. Damage to the internal or external premises where access is unusually narrow, awkward, or obstructed, and where the Client has requested or agreed that items be moved despite the risk.

d. Loss of profits, loss of business, loss of opportunity, or any indirect or consequential loss.

10.5 We do not accept liability for electrical or mechanical derangement of appliances, computers, or other equipment unless there is visible physical damage caused by us.

10.6 The Client must notify us in writing of any loss or damage as soon as reasonably possible and, in any event, within a reasonable time frame after the completion of the services. We may require evidence of the condition and value of items.

11. Access, Parking, and Delays

11.1 The Client must ensure that suitable parking is available for our vehicle at both collection and delivery addresses. Any parking charges or fines incurred while carrying out the job will be charged to the Client.

11.2 If the vehicle cannot be parked within a reasonable distance of the property, additional charges may apply for extended carrying distances or extra time required.

11.3 We are not responsible for delays caused by traffic, road closures, weather, accidents, or circumstances beyond our reasonable control. In such cases, we will take reasonable steps to keep the Client informed and complete the job as soon as practicable.

12. Complaints

12.1 If the Client is dissatisfied with any aspect of our services, they should raise the issue as soon as possible so that we have an opportunity to address it.

12.2 Formal complaints should be submitted in writing, providing full details of the issue, the date of service, and any supporting information.

12.3 We will aim to investigate and respond to complaints within a reasonable time frame. Any resolution offered will be in full and final settlement of the complaint unless otherwise agreed.

13. Data Protection and Privacy

13.1 We collect and process personal information about Clients as necessary to manage bookings, deliver services, and handle payments and enquiries.

13.2 Personal information will be handled in accordance with applicable data protection laws. We will not sell or misuse personal data and will only share information with third parties when necessary to perform the services, comply with legal obligations, or with the Client's consent.

14. Changes to These Terms

14.1 We may update or amend these Terms and Conditions from time to time. Any changes will take effect when published or communicated and will apply to new bookings from that date.

14.2 The version of the Terms and Conditions that applies to a particular booking will normally be the version in force at the time the booking was confirmed.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the services provided.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

16.3 The Client may not transfer or assign their rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where necessary to deliver the services.

16.4 These Terms and Conditions, together with any written booking confirmation or agreed variations, constitute the entire agreement between the parties in relation to the services and supersede any prior discussions, representations, or agreements.



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Quality Man and Van Lambeth, competitively priced!

We offer the best price on our man and van Lambeth. Our support system is superior to those of other companies and we also have special offers available for all our individual customers. We understand your requirements like no other and hence our moving service is the best in town. Our service is also low cost and requires less effort on your part. If you would like to know what we have in store for you, give us a ring and our representative will explain everything to you and also provide you with customised solutions for your requirements. You can count on us!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Lambeth Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 13 Weston St
Postal code: SE1 3ER
City: London
Country: United Kingdom

Latitude: 51.5007690 Longitude: -0.0851770
E-mail:
[email protected]

Web:
Description: You can always rely on us when it comes to trustworthy man and van services in Lambeth, SW9. You can easily reach us and get a free quote!
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