Privacy Policy

Man and Van Lambeth Privacy Policy

This Privacy Policy explains how Man and Van Lambeth collects, uses, stores and protects personal data relating to customers and prospective customers in the Lambeth area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.

Scope of this Privacy Policy

This Privacy Policy applies to all services provided by Man and Van Lambeth to individuals and businesses located in Lambeth and surrounding areas. It covers personal data collected through telephone enquiries, online enquiries, bookings, and any other form of communication or interaction with us.

Data Controller

For the purposes of data protection law, Man and Van Lambeth is the data controller in relation to the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable law.

Types of Personal Data We Collect

We may collect and process the following categories of personal data about you when you use our services or contact us:

Identification and contact details, such as your name, postal address, collection and delivery addresses, and contact details required to arrange and complete your move or transport service.

Booking and service information, such as the date and time of your booking, details of the items to be moved, access details for properties, special instructions you provide, and records of services delivered.

Communication records, including information contained in enquiries, emails, messages, and phone calls, along with any feedback or complaints you provide.

Payment-related information, such as payment confirmations and billing details. We do not store full payment card numbers or security codes; these are processed by our chosen payment processors.

Technical and usage information, which may include basic technical data or logs generated when you interact with any online forms or tools we operate, to ensure the security and proper functioning of our services.

How We Collect Your Personal Data

We collect personal data directly from you when you request a quote, make a booking, contact us with queries, or provide information to our staff on the day of your move. We may also receive personal data about you from third parties, for example when a third party books our services on your behalf or provides your details as a contact for access and delivery.

Purposes and Lawful Bases for Processing

We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:

Contract: We process personal data necessary to provide quotes, arrange and deliver man and van services, issue invoices, and manage any changes or cancellations. Without this information we may not be able to provide our services.

Legal obligation: We may process and retain certain data to comply with legal obligations, including tax, accounting, and record-keeping requirements, as well as obligations relating to insurance, health and safety, and complaints handling.

Legitimate interests: We may process personal data for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This includes managing our relationship with you, improving our services, training staff, preventing fraud, and protecting our property and business operations.

Consent: In limited cases, we may rely on your consent, for example for certain types of optional communications. Where we rely on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotes, confirm bookings, plan routes, and carry out man and van services, including collection, transport, and delivery of your items.

To communicate with you about your booking, including confirmations, changes, access arrangements, and after-service follow up where necessary.

To manage payments and billing, handle queries or disputes regarding charges, and maintain accurate internal financial records.

To respond to enquiries, feedback, or complaints, and to improve the quality and safety of the services we offer.

To maintain the security, safety, and integrity of our vehicles, staff, customers, and business operations.

To meet our legal and regulatory obligations and assist law enforcement or regulatory authorities where required by law.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy.

Service providers and processors: We may engage third party providers to act as data processors on our behalf. These may include payment processors, accounting or invoicing providers, IT and hosting providers, and providers that help us manage bookings or communicate with customers. These processors are only allowed to use your data in accordance with our instructions and must apply appropriate security measures.

Professional advisers and insurers: We may share data with legal advisers, accountants, and insurers where reasonably necessary to obtain advice, manage claims, or comply with legal and regulatory requirements.

Authorities and law enforcement: We may disclose personal data where required to do so by law, court order, or regulatory requirement, or where disclosure is necessary to protect our rights, property, or the safety of our staff or customers.

International Transfers

Where any of our service providers or systems are located outside the United Kingdom or European Economic Area, we take steps to ensure that your personal data is given an equivalent level of protection. This may include the use of standard contractual clauses or reliance on adequacy regulations or similar safeguards recognised under data protection law.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

In general, contact, booking, and billing records are kept for a period that allows us to handle repeat bookings, address queries, and comply with tax and accounting regulations. Communication records and service notes may be retained for a similar period to manage our business and respond to any issues arising from previous work.

When personal data is no longer required, we will securely delete it or anonymise it so that it can no longer be used to identify you.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures may include access controls, secure storage, and staff training on data protection responsibilities.

Although we take reasonable steps to protect your data, no system can be completely secure. You should take care when providing personal data and ensure that any communication you send is from a secure environment.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include the right to:

Access: You can ask us for confirmation that we process your personal data and request a copy of the data we hold about you.

Rectification: You can request that inaccurate or incomplete personal data be corrected or updated.

Erasure: In certain circumstances, you can request that we delete your personal data where there is no longer a valid reason for us to retain it.

Restriction: You can ask us to restrict the processing of your personal data in specific situations, for example while we investigate a concern you have raised.

Objection: Where we rely on legitimate interests, you may object to our processing of your personal data, and we will consider your objection in light of our obligations and your rights.

Data portability: In certain cases, you can request that we provide personal data you have given us in a structured, commonly used, and machine-readable format, or ask us to transmit it to another controller where technically feasible.

Where we rely on consent as the lawful basis for processing, you have the right to withdraw that consent at any time.

How to Exercise Your Rights

If you wish to exercise any of your rights, or if you have any questions or concerns about how we handle your personal data, you can contact us using the details provided on our main customer communication channels. We may need to verify your identity before responding to your request. We aim to respond to all valid requests within the time limits set by data protection law.

Complaints

If you are unhappy with how we have used your personal data, we encourage you to contact us first so that we can try to resolve your concern. You also have the right to lodge a complaint with the relevant supervisory authority for data protection in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. Any updated version will apply from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.



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Quality Man and Van Lambeth, competitively priced!

We offer the best price on our man and van Lambeth. Our support system is superior to those of other companies and we also have special offers available for all our individual customers. We understand your requirements like no other and hence our moving service is the best in town. Our service is also low cost and requires less effort on your part. If you would like to know what we have in store for you, give us a ring and our representative will explain everything to you and also provide you with customised solutions for your requirements. You can count on us!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Lambeth Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 13 Weston St
Postal code: SE1 3ER
City: London
Country: United Kingdom

Latitude: 51.5007690 Longitude: -0.0851770
E-mail:
[email protected]

Web:
Description: You can always rely on us when it comes to trustworthy man and van services in Lambeth, SW9. You can easily reach us and get a free quote!
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