Terms and Conditions for Man And Van Lambeth

These Terms and Conditions set out the basis on which Man And Van Lambeth provides moving, transport, lifting, collection and related support services for domestic and commercial customers. By making a booking, you agree to these terms in full. If anything in the booking form, written quote, invoice, or job confirmation differs from these terms, the specific written agreement will apply only to the extent it does not conflict with mandatory law. These terms are designed to be fair, clear and practical for a typical man and van service in the UK, while keeping the arrangements flexible enough to cover a wide range of jobs.

The service may include single-item moves, small removals, multi-item transport, furniture handling, light lifting, loading and unloading, and the lawful removal of non-hazardous waste where agreed in advance. Any service outside the agreed scope may incur additional charges or may be refused if it cannot be carried out safely, lawfully or within the vehicle capacity. We may adjust the operational method, route, timing or number of operatives if required for safety, road conditions, parking constraints, access limitations, or compliance with applicable law.

These terms apply to every customer who books a Man And Van Lambeth service, whether the booking is made online, by telephone, by email, through a messaging platform, or by any other approved method. In these terms, “we”, “us” and “our” refer to the service provider; “you” and “your” refer to the customer. Headings are included for convenience only and do not affect interpretation.

Booking Process

To secure a booking, you must provide accurate information about the items to be moved, collection and delivery addresses, access conditions, preferred date and time, any parking restrictions, and any special handling requirements. You must also tell us in advance if the job involves stairs, narrow access, long carries, heavy or awkward items, disassembly, reassembly, or any items that may require two-person handling. Failure to disclose relevant information may result in delay, extra charges, or cancellation of the service.

A booking is not confirmed until we have accepted it and, where required, received any deposit or prepayment. We may issue a quote based on the information you provide, but the final price may change if the actual work differs from the description supplied at the time of booking. Acceptance of a quote does not guarantee availability unless we explicitly confirm the slot. We reserve the right to decline a booking if the job is unsafe, unlawful, beyond our vehicle capacity, or outside the scope of our service.

You are responsible for ensuring that all items are ready for collection at the agreed time and that any necessary permissions, keys, passes, lift access or parking arrangements are in place. If the crew arrives and cannot complete the job because of incorrect details, lack of access, or missing authorisation, waiting time or a failed attendance fee may be charged. If the move requires third-party approvals, building management arrangements, or shared access compliance, you must obtain these before the booking date.

Prices and Payments

Prices may be based on hourly rates, fixed quotes, mileage, volume, labour requirements, or a combination of these factors. Unless stated otherwise, all prices are quoted in pounds sterling and may be subject to VAT where applicable. Any estimate given before inspection is approximate only and may be revised if the job includes more items than described, additional travel time, difficult access, waiting, or further labour beyond the agreed scope. We will always aim to explain material price changes before work continues where this is reasonably possible.

Payment is due according to the terms set out in the booking confirmation or invoice. We may require a deposit, full prepayment, or payment on completion depending on the type of job and the level of risk involved. Accepted payment methods may include bank transfer, card payment, or other approved methods notified to you in advance. If payment is not received by the due date, we may charge reasonable late payment fees, suspend further services, and recover the costs of collection where permitted by law.

Additional charges may apply for congestion, tolls, parking fines caused by your instructions or omissions, congestion caused by waiting for access, stair carries, bulky waste handling, specialist disposal fees, extra labour, or unscheduled return visits. Where we pay any third-party charges on your behalf in connection with the job, you agree to reimburse us in full. No set-off or withholding of payment is permitted unless required by law or agreed in writing.

Cancellations, Rescheduling and Waiting Time

If you need to cancel or reschedule a booking, you should give notice as early as possible. For standard jobs, cancellations made with sufficient notice may be free or may attract only an administrative fee where we have already incurred costs. For short-notice cancellations, a portion of the agreed price or deposit may be retained to cover vehicle allocation, staff time, route planning and lost availability. The exact charge will depend on the notice period and any costs already committed.

We may cancel or reschedule a booking if the vehicle, crew, route, weather, traffic, legal restrictions, or safety conditions make performance impractical or impossible. If we need to change the timing or allocate a different vehicle or team, we will aim to give notice and offer a reasonable alternative. We are not liable for indirect losses caused by a rescheduled job where the disruption is due to circumstances outside our reasonable control.

Where the crew arrives at the agreed location and cannot begin work because you are not present, cannot be contacted, or the items are not ready, waiting time may be charged. If the delay becomes excessive, we may treat the booking as cancelled by you and charge the applicable fee. Repeated postponements, incomplete information, or refusal to proceed after arrival may also be treated as a cancellation.

You must ensure that the goods to be moved are suitable for transport by a van moving service and are not prohibited, dangerous, or illegal. You must remove or secure loose items, disconnect appliances where required, and ensure that drawers, doors and lids are suitably fastened. Any fragile, high-value, or sentimental items should be packed appropriately. Unless we expressly agree otherwise, we do not accept responsibility for packing, protection, or preparation of goods before loading.

You are also responsible for accurately declaring the nature of waste or unwanted items. If a job includes disposal, you must confirm that the waste is yours or that you have the legal right to arrange disposal. We may refuse any waste that appears hazardous, contaminated, clinical, electrical in a restricted category, asbestos-related, or otherwise regulated beyond the scope of the agreed service. If prohibited items are discovered, we may stop work immediately and charge for time, travel and any lawful disposal already attempted.

For safety reasons, we may refuse to move items that are too heavy, unstable, sharp, leaking, pest-infested, or otherwise unsafe to handle without specialist equipment. We may also refuse to dismantle or reassemble furniture or fixtures where doing so would create a safety risk, damage property, or breach manufacturer instructions. If you want us to handle such items, you must tell us in advance so we can assess whether the task is suitable.

Liability and Damage

We will take reasonable care when handling your items and property. However, as with any UK man and van operation, some risk remains during loading, transport and unloading. Our liability is limited to losses directly caused by our negligence, breach of contract, or failure to use reasonable skill and care. We do not accept liability for indirect, consequential or economic losses such as loss of profit, missed appointments, business interruption, emotional distress, or loss of goodwill unless such liability cannot be excluded by law.

We are not responsible for pre-existing damage, wear and tear, inadequate packaging, hidden defects, manufacturing faults, or damage caused by items being inherently fragile or unstable. If you ask us to move an item that is already damaged or poorly packed, you do so at your own risk. You should inspect items and property before and after the move where possible and notify us of any issue as soon as reasonably practicable.

If we cause proven damage through negligence, our liability will ordinarily be limited to repair, replacement, or the reasonable cash value of the affected item, whichever is lower and proportionate in the circumstances. We may request evidence such as photographs, proof of purchase, or repair estimates. Any claim must be reported promptly and in any event within a reasonable time after the event, otherwise our ability to investigate may be affected.

Waste Regulations and Environmental Compliance

Where the service includes removal of waste, you agree to comply with all applicable waste laws and regulations in the UK. We operate only within the scope of lawful waste transport and disposal. We may ask for details of the waste type, quantity, origin and destination, and we may refuse any load that cannot be lawfully handled under the relevant rules. You must not present hazardous waste as ordinary rubbish or mix regulated waste with general waste without prior agreement.

We may use licensed facilities, transfer stations, recyclers or other approved disposal routes where required. If the waste requires special handling, separate classification or evidence of origin, you must cooperate fully and provide truthful information. You acknowledge that leaving waste at the kerb, on public land, or in any unauthorised place may be unlawful and may result in enforcement action. We will not assist with illegal dumping, fly-tipping, or disposal arrangements that would breach environmental rules.

If the waste includes furniture, electrical goods, mattresses, garden waste, construction debris or other bulky materials, additional disposal charges may apply. We may pass on legitimate third-party fees and administrative costs connected with compliance, segregation or processing. We reserve the right to document waste loads, keep records required by law, and refuse instructions that would place us at risk of breaching our own legal duties.

Insurance, Force Majeure and General Provisions

We may maintain suitable insurance cover for our operations, but insurance does not change your obligations under these terms. You should ensure that your own property insurance covers the items being transported if you require a higher level of protection than that provided under these terms. Any insurance-related discussion does not amount to a guarantee that every circumstance will be covered, and claims remain subject to policy conditions and the facts of the incident.

We are not liable for delay or failure to perform caused by events outside our reasonable control, including severe weather, road closures, accidents, strikes, vehicle breakdown, supplier failure, civil unrest, fire, flood, power failure, or changes in law. In such cases, we may suspend the booking, rearrange the service, or cancel it with appropriate notice where possible. Neither party will be liable for the other’s losses arising purely from force majeure, except for payment obligations already due for work completed or costs already incurred.

If any part of these terms is found invalid or unenforceable, the remaining provisions will continue in force. No waiver of any right will be effective unless made in writing. We may update these terms from time to time to reflect operational changes or legal requirements, and the version that applies will be the one in force when the booking is accepted, unless a later version is agreed in writing.

Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If you are dealing as a consumer, nothing in these terms removes any statutory rights you may have under applicable UK law.

By using the service, you confirm that you have read, understood and accepted these terms. You also confirm that the information you provide is accurate and complete to the best of your knowledge, and that you will cooperate in good faith to ensure the job can be carried out safely, lawfully and efficiently. These terms represent the standard legal basis for our moving and transport service and apply alongside any specific booking conditions confirmed for your job.

For avoidance of doubt, our service is intended for legitimate removals, transport, collection and disposal work only. Any attempt to use the booking for unlawful purposes, concealed waste, stolen goods, undeclared hazardous materials, or other restricted activity may lead to immediate termination of the service and, where necessary, notification to the relevant authorities. We reserve all rights available to us under contract and law.

If you have a dispute about the service, we encourage you to raise it promptly so that we can review the facts, consider any evidence and attempt to resolve the matter fairly. Any informal discussion does not waive legal rights or create new obligations. Claims should be made with sufficient detail to allow investigation, and both parties should act reasonably in sharing information relevant to the issue.

These terms are drafted to support transparent, lawful and efficient use of a Man And Van Lambeth service, while protecting both parties from misunderstandings. They are intended to work for straightforward household moves as well as wider transport jobs, provided the work remains within the agreed capacity and compliance framework. Where a booking includes special handling, waste removal, or time-sensitive scheduling, the same core terms continue to apply.

In the event of any inconsistency between these terms and a mandatory legal requirement, the legal requirement will prevail only to the extent necessary. Otherwise, all rights not expressly granted are reserved. By proceeding with a booking, you acknowledge that the service terms, pricing rules, cancellation conditions, liability limits and waste compliance obligations form part of the contract between you and the provider.